Refunds & returns

Last updated: [Month Day, Year]

We want you to love what you ordered. If something isn't right, here's how we'll make it right.

Returns on ready-made items

You can return unused items from our shop within [30] days of delivery for a refund or exchange. Items need to come back in the condition you received them.

Custom and personalised prints

Commissions and personalised prints are made just for you, so we can't take them back unless they arrive damaged or aren't what we agreed. [Edit if you offer partial refunds or remakes on custom work.]

Damaged, broken or wrong items

3D prints are sturdy, but parcels have adventures. If your order arrives damaged or isn't what you ordered, email us within [7] days of delivery with a photo, and we'll send a replacement or a full refund, including shipping.

How to start a return

1. Email sales@duckduckgoose3d.com with your order number (it starts with DDG-) and what you'd like to return.
2. We'll reply with the return address and any instructions.
3. Return shipping is paid by [you / us], unless the item arrived damaged or wrong — then it's on us.

Refunds

Once your return arrives and we've checked it, we refund the original payment method (card through Stripe, or PayPal) within [5] business days. Your bank or PayPal may take a few more days to show it. Original shipping costs are [not] refunded unless the mistake was ours.

Questions?

Honk at us any time: sales@duckduckgoose3d.com. We're a small shop and we read every message.